FAQ
Frequently Asked Questions
How do the lights install?
Our kits consist of LED lighting tubes, connectors, all hardware and power cables. Once constructed on floor, the lighting kit can then be fastened or suspended from ceiling in various ways. Check out our Installation page for a demonstration.
How are the lights powered?
powered by plug or wire
By plug;no need to find an electrician. For example, for Au customers, we will provide you with a matching Au plug, and you can connect it directly to the power strip.
By wire :Our lighting kits are ready to be hardwired to your electrical circuit. Please consult with a licensed electrician to ensure that your electrical setup is sufficient before install.
By plug;no need to find an electrician. For example, for Au customers, we will provide you with a matching Au plug, and you can connect it directly to the power strip.
By wire :Our lighting kits are ready to be hardwired to your electrical circuit. Please consult with a licensed electrician to ensure that your electrical setup is sufficient before install.
What if one of the lights stop working?
Because of the internal transformers in every lighting tube, the rest of your hexagon lighting grid will still illuminate and we will be able to replace the light that is faulty under our 3 year warranty.
Can I install in a different design?
Yes, our kits are modular, making it easy to install in different shapes and sizes.
How bright are the LED tubes?
Each standard lighting tube is 720 lumens and large lighting tube is 960 lumens.
How high should I install from floor?
We recommend installing no higher than （300cm-470cm）10-15ft from floor for useable light.
Is there a warranty?
Yes, our standard kits come with a 3 year warranty. Damage due to improper installation is not covered under this warranty.
Can I install on drop ceiling?
Installation on drop ceiling is easy and straight forward. Secure your lighting to the ceiling with our provided zip ties （or by suspension kit,please look through the accessories）fastened to the grid frame.
How many power cables does my lighting grid need?
We have configured the standard model without considering it.Regarding customization, we will also provide you with professional installation solutions.The amount of power cables is dependent on the size and amount of lighting tubes in the grid. You will need 1 power cable for up to (65) Standard 6W tubes (450mm side length), (45) Large 8W tubes (570mm side length) or (24) 16W Border tubes (1200mm side length). You will need to add multiple power cables evenly spaced if installing a larger lighting grid.Please contact us for professional help.
How heavy are the lights?
Our lights are constructed from aircraft grade aluminum and polycarbonate materials, making them extremely lightweight and easy to manage.
Does the lights come in other colors?
Yes, our lights can be ordered in 6500K Daylight, 5000K Neutral or 3000K Warm temperatures as well as other colors such as red, green, blue, and pink! Contact us for a custom quote!
How bright are the RGB Kits?
Our RGB kits are not as bright as our standard white kits, but provide vibrant and bright color effects, prefect for a game room, man cave, bar or studio as accent lighting. If you require more lumens, choose our standard white kits.