The goods will be shipped from our China warehouse, and a small number of orders will be shipped from our international warehouse.
Our price include VAT and import tax, and you don't have to pay any additional fees
[WORLDWIDE] Hex Lighting Shipping By air: UK: 7-12 days ｜ AU: 5-9 days｜ EU: 7–12 days｜ US: 7-12 days
Detail of shipping by air：We will send it via express（UPS,DHL,FedEX,aramex,EMS.etc) you can tracking your order anytime.
Due to the delay caused by the courier company, please be patient. The above estimated time is based on our past order completion time.
[WORLDWIDE] Flooring Shipping By sea: 35-40 days delivery ，After the sea shipping reaches the destination country. We will let local express delivery to your doorstep.
Detail of shipping by sea:You can track your order any time, but there are usually delays update. If you need to know the specific ship number, you can contact us for inquiries.
Where does GARAGESDIY deliver?
U.S: We ship orders to all U.S. states (and Washington D.C.) Monday – Friday, except public holidays. Please note that we do not ship to APO/FPO/DPO addresses；
Europe: We ship orders to all areas Europe Monday – Friday, except public holidays；
United Kingdom: We ship orders to all areas United Kingdom Monday – Friday, except public holidays；
Australia and NZ: We ship orders to all areas Australia and NZ Monday – Friday, except public holidays.；
How can i track my order?
Our delivery time starts from the moment an order is accepted and includes a 48-hour period where your items will be processed and dispatched on business days. Please note: Customized products usually take 5 working days；
As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available；
What should I do if the delivery is delayed/What if my package is lost
Our parcels are delivered by logistics companies, which can track the logistics status in real time, but if the delay/loss is caused by irresistible reasons, we are also deeply sorry, we can do the following:
Maintain communication with the our service
The last thing we want to see is that your package has been delayed. Make sure we know the status of the package. We will keep in touch with you at any time and let you know the status of the package. And explain the situation to you.
Track your goods in real time
When you notice a delay at any time during the shipment process, you can take some form of action: send a replacement package in a faster way. Or, if there is a delay and you are anxious to get the package, you can contact us, and we may re-issue the package using other shipping methods according to the situation.
About cancel your order
You can cancel your order, we accept order cancellations before product processing. If the order is canceled by that time, you will get a full refund.But If the product has already been shipped out, we will unfortunately be unable to cancel the order. Please note:Customized products do not accept cancel. Thank you for your understand!
Note: You will be notified by email once the order has been sent. So it is can not to cancel the order after the goods have been shipped. If you insist that you do not want your package, you can contact us to return it after you receive it. Thank you for your understand!
If you have any question,
You can contact us directly: ericchen@garagesdiy.com or alex@garagesdiy.com
